ONLINE ORDERING INSTRUCTIONS

Click here to view detailed instructions on how to use our online ordering system

CAN I CREATE MY PAPA MURPHY’S ONLINE ACCOUNT?

At the top of the website homepage, you have the option of signing up or logging in to your Papa Murphy’s online account. Please note, you do not need to create an account to enjoy Papa Murphy’s online ordering. Simply choose your location to ensure online ordering is available and you are welcome to complete the order process as a guest.

To access your order history and favorites:
     Once you have a Papa Murphy’s online account – you have the ability to access your favorite orders, order history and payment information. Simply click on the circle to the right of your name at the top of the page.

WHY CAN’T I USE MY LOGIN CREDENTIALS ON THE MOBILE APP?

Until we integrate our new website and our mobile app, you will need to use separate accounts for each. Unfortunately you cannot use the same email address for these accounts, you will need to use a different email address per account setup.

HOW CAN I UPDATE MY USERNAME AND/OR PASSWORD?

For password resets, please try these steps to reset your password:

2. Click on the Sign Up/Login icon
3. Click on Forgot Your Email or Password
4. Enter your email address and click on submit
5. If the system does not recognize your email you will need to create a new account.
6. If the password reset does not work, please let us know. You can contact us by calling us at 844-260-2501 or fill out a web form on the "Contact Us" page on our website. Let us know that you have tried the password reset and it did not work.

     Please check your inbox for a new link to reset your password. If you do not see the email, we recommend you check your spam folder to see if your mail was not sent there. Follow the instruction on the email to reset your password.

For issues while attempting to change or delete your username:
     Unfortunately at this time we are unable to delete or modify usernames or email addresses that have been entered in our online ordering system. An account with a different email address will be needed to begin a new account.

     We cannot delete accounts from the online system. Your old account will remain inactive. The only person that can access that account is you.

For all accounts, Papa Murphy's only stores the last four digits of any credit card that was on file so any of your financial information stored with us will not be compromised. We cannot delete a credit card from your account. As a customer you may always opt to check out as a guest to complete your online order.

WHAT SPECIALS DO YOU HAVE?

You can find our specials on our website at https://www.papamurphys.com/deals

DOES MY LOCAL STORE OFFER ONLINE ORDERING?

At this time, Online Ordering is currently available at a limited number of stores throughout the country with more being added every week. To see if Online Ordering is currently available at your nearby location, visit our locator at: https://www.papamurphys.com/store-finder. You will see an “ORDER ONLINE” button below the store listing if it is currently available. Once you select the store you can view the store menu and prices that are specific to the individual location.

HOW CAN I CUSTOMIZE MY PIZZA?

Customization/Half and Half/CYO or Create Your Own®
1. Choose from one of our Signature, Gourmet, or create your own (CYO) pizzas from our menu page.
2. Before adding to cart, select “Customize”. Here you are able to customize your Dough, Size, Sauce and Toppings.
3. Click on the pencil to customize your options. For example – you may choose your sauce, and then also adjust the quantity (light, regular, or extra). Also, this is where you select if you would like this applied to the left side only, right side only, or the entire pizza.
4. To remove a topping, uncheck the check mark on that topping
5. When finished click "Done"
6. Click "Add to Cart" to finalize pizza selection and continue with order.

WHAT IS A $5 FAVE AND HOW DOES IT DIFFER FROM OUR REGULAR PIZZAS?

Our value line of $5 FAVES includes: Cheese, Pepperoni, and Sausage. They are made with all the same high quality ingredients used on our other pizzas, but with a thinner New York style crust and different sauce, cheese, and topping amounts allowing us to give you these pizzas at an everyday low price of $5. They are made up daily ahead of time allowing for quick, convenient purchase. Some locations will offer limited modifications such as: add extra cheese/sauce, ask for less cheese/sauce or ask for no cheese/sauce. For other customizations, you can order a regular menu pizza and modify it with cheese and sauce as well as toppings.

HOW CAN I SIGN UP FOR THE DINNER CIRCLE?

To join the Papa Murphy’s Dinner Circle go to http://coupon.papamurphys.com/signup-for-deals.html and sign up to receive exclusive promotions and specials!
   1. By checking “Sign me up for mobile deals” and clicking “Get Deals Now,” you agree to receive recurring advertising text messages sent via automatic telephone dialing system to your mobile phone. Consent to join Text Club not required to purchase goods or services. Purchase may be required to exercise coupons.*
    2. Upon receipt of your submission, Papa Murphy’s will send a confirmation text message. Text ‘Y’ to confirm interest in participating. You will not be enrolled until we receive this confirmation. After activation, text STOP to 90421 to opt-out. You will receive one final text confirming your opt-out request. Text HELP to 90421 for help. Message & Data rates may apply. Number of marketing text messages may vary based on the zip code. You may submit more than one zip code; doing so may result in a larger number of text advertisements.

       *If you prefer not to text us, you may receive an equivalent coupon by sending a SASE to Papa Murphy’s, Attn: Guest Services/Dinner Circle, 8000 NE Parkway Dr., Ste. 350, Vancouver, WA 98662

WHAT FORMS OF PAYMENT CAN BE USED AT PAPA MURPHY’S?

All stores accept cash, MasterCard, and Visa, with nearly every store also accepting EBT. Our online ordering website only accepts MasterCard and Visa. Due to the regulations surrounding EBT acceptance, EBT orders cannot be placed via our online ordering website. Please call or visit a store to place a cash or EBT order.

WHY AM I NOT ABLE TO USE MY AMERICAN EXPRESS OR DISCOVER CARD FOR ONLINE ORDERS?

A majority of our stores are independently franchised. We cannot require our franchisees to accept every type of card or payment according to their franchise agreement with Papa Murphy's International. Some franchisees choose not to accept American Express or Discover Card at their store and because of this we are unable to offer American Express and Discover Card as a form of payment online.

CAN I USE MY GIFT CARD FOR MY ONLINE ORDER?

At this time, Papa Murphy’s gift cards are unable to be used for online purchases and must be redeemed in store. Please remember, gift cards are to be treated as cash and therefore, Papa Murphy’s cannot replace lost or stolen gift cards.

WHY CAN’T I PAY FOR MY ONLINE ORDER IN PERSON AT THE STORE?

We cannot accept payment in store for orders placed online at this time. The goal of updating our website and working through the process of streamlining the online ordering process is to save time at the store. Paying in advance ensures you never have to wait in line to pay for a pizza that is already made.

DOES PAPA MURPHY’S OFFER SENIOR OR MILITARY DISCOUNTS?

A limited number of our stores offer various discounts, including senior and military discounts. Please inquire at your local store as this discount is not offered or required at all locations.

I HAVE A PROMOTION CODE. HOW DOES IT WORK?

1. Enter the code in the promo box on the payment page of checkout. Always enter the code exactly as it is listed without any extra spaces or characters.
2. The code will not apply to pizzas that are already on special. For example, if a pizza is being advertised with a sale price, the code will not work. Multiple discounts cannot be applied to one order.
3. Make sure that there are no exclusions listed on the promotional code. The offer you received should include what pizzas are excluded.
4. The offer may not be available in your area. Please check with your Papa Murphy’s franchise to confirm if they are accepting the offer.
5. The offer is valid for pizzas only – off of the regular menu price. It is not valid with salads, cookie dough, FAVES, Mini Murph, Dessert Pizzas or any side items.

ARE YOUR INGREDIENTS FRESH OR FROZEN?

FRESH is best! At Papa Murphy's, we don't even have freezers! We make our dough from scratch daily, hand-slice our veggies and freshly-grate our 100% whole-milk mozzarella, provolone, and cheddar cheeses each morning. It's a difference everyone can taste.

WHERE CAN I FIND NUTRITIONAL INFORMATION?

Nutritional information for Papa Murphy’s products is available on our website at https://www.papamurphys.com/nutrition

WHERE CAN I FIND OUT ABOUT ALLERGENS?

Our Allergen Information is located on our website at http://www.papamurphys.com/pdf/Allergen_Info.pdf.

HOW DO YOU HANDLE GLUTEN FREE CRUSTS? DO YOU HAVE A SEPARATE PREP AREA WITH SEPARATE UTENSILS?

Upon request, we are happy to change our gloves when handling a customer' Gluten Free crust, however, we do not have a separate area or separate utensils specifically for our Gluten Free crusts. Papa Murphy's Stores prepare our fresh Original, Thin, Pan, and Stuffed crusts in-store on a daily basis, all of which contain gluten. While the Gluten Free crusts are free of gluten, Papa Murphy's stores do not have separate prep areas, separate utensils, or separate toppings for gluten free products. There is a possibility for ingredients to come in contact with other ingredients during the preparation process.

HOW LONG DOES IT TAKE TO BAKE A PAPA MURPHY’S PIZZA?

Typical baking time is 12-15 minutes in a standard oven. Allow 25–30 minutes for a stuffed pizza or calzone. Click here for baking instructions.

CAN PAPA MURPHY’S PIZZA BE GRILLED?

Grilling your pizza? Grilling a Papa Murphy's pizza is one of the best ways to enjoy its great taste. It takes 20–30 minutes on a charcoal, gas or wood pellet grill. Click here for grilling instructions.

DO I LEAVE THE PIZZA ON THE TRAY WHEN I’M BAKING?

Yes, the baking tray helps the pizza cook evenly and also helps you carry the pizza from the oven to the table.

HOW LONG WILL MY UNBAKED PIZZA KEEP IN THE REFRIGERATOR?

For best results, always bake and eat your Papa Murphy's pizza within 24 hours of purchase.

Yes, the baking tray helps the pizza cook evenly and also helps you carry the pizza from the oven to the table.

WHAT IS THE BEST WAY TO REHEAT MY PIZZA?

Too much goodness for one sitting? Papa Murphy's will still taste fresh with these reheating instructions.

Yes, the baking tray helps the pizza cook evenly and also helps you carry the pizza from the oven to the table.

CAN I FREEZE MY PIZZA TO BAKE AT A LATER TIME?

1. When you order the pizza, ask them to make it on a "cold crust". That way the yeast has not yet activated and it will bake much better when you are ready.
2. Ask the clerk to double wrap the pizza, which will better protect it from freezer burn.
3. Keep the pizza level at all times through the storage, thawing, proofing and baking process. Once you get it home, get it into the freezer right away. DO NOT KEEP IT IN THE FREEZER FOR MORE THAN 21 DAYS.
4. When you decide you are ready to use the pizza, place it in a refrigerator to thaw for a FULL 24 HOURS.
5. Then place it on the counter to warm up at room temp for 60-90 minutes before baking.
6. Preheat your oven to 425 degrees (400 for stuffed pizzas or calzones).
7. Adjust oven rack to center position.
8. Remove plastic wrap from pizza. Leave pizza on baking tray already provided.
9. Place pizza on baking tray in the oven on the center rack.
10. Bake for 12 to 18 minutes (25-30 for stuffed pizzas or calzones).
11. Check pizza after 10 minutes. Use a fork to puncture any bubbles that may appear.
12. Pizza is done when the crust is golden brown and cheese is melted.
13. Let pizza cool for a few minutes before slicing and serving.

HOW DO I BAKE MY COOKIE DOUGH?

1. PREHEAT – 375°F (190° Celsius) - Prepare for baking – place tablespoon sized spoon of cookie dough on cookie sheet two inches apart.
2. BAKE – 10-12 minutes (oven times may vary*) Check cookies after 10 minutes or less of baking.

       *baking time may vary depending on the oven. For altitudes about 4000 feet, bake at 385-390°F (195-200°C) and bake 2-3 minutes longer.

3. COOL – Use oven mitt to remove the cookie sheet from the oven. Place cookies on wire rack to cool. CAUTION – VERY HOT ONCE BAKED!

CAN I SHIP PAPA MURPHY’S PIZZA’S?

If you would like to purchase pizzas and ship them, here are some simple steps you can follow:
 
1. Call the store and ask for the pizza to be made with the freshest dough on hand. The store would need to then double wrap it and keep it under refrigeration. Do not freeze fresh veggies, the creamy garlic sauce or our Delite Thin Crust.
2. Take pizza home and freeze it for at least 2 days.
3. Pack it in an insulated box with either dry ice or blue ice packs to keep it cold. Your package will need to be send overnight delivery to the location of your choice – this might be expensive.
4. After the pizza arrives at the destination, thaw in the fridge for 24 hours. Then it can be baked the next day -- It will not keep any longer than that.
5. When ready to bake, it would need to be brought out at room temp for 60 minutes so the dough can rise. Baking directions are as normal.

WHY DOESN’T PAPA MUPRHY’S DELIVER?

       When customers purchase pizzas from Papa Murphy's, they can bake it when they want; therefore, they can eat it hot and fresh at any time.

       Papa Murphy's pizzas are made with only top quality ingredients, compared to our competitors. We feel that our customer receive a better value for our quality. We put more cheese and pepperoni on our pizza and again, it's always hot when you want to eat it.

With Papa Murphy's, you will never have to wait for delivery. All you have to do is visit our store, place your order and wait a few minutes for a fresh pizza. You can even call your order ahead of time and we'll have it ready when you arrive. Also, Papa Murphy's has the distinction of being voted "Best Pizza Chain" seven years in a row.

DOES PAPA MURPHY’S OFFER FUNDRAISING PROGRAMS FOR MY ORGANIZATION?

Yes. Papa Murphy’s offers a variety of fundraising options for organizations and groups like schools, churches, sports teams, Boy Scout or Girl Scout troops, disaster victims and much more. Contact the manager at your local Papa Murphy’s store.

DOES PAPA MURPHY’S CONSIDER THE HUMANE HANDLING OF ANIMALS IN THE SELECTION OF ITS VENDORS AND PRODUCTS?

Yes. Selecting the finest ingredients for our products means starting with the best supplier partners in the industry. We believe in working only with suppliers who maintain our high product quality and food safety standards and share our commitment to animal welfare.