Store Support Center Manager | Careers | Papa Murphy’s
Corporate Careers

Store Support Center Manager

Location: Vancouver, WA

Job Status: Exempt

Date Posted: August 15, 2014

Summary Description

The Store Support Center Manager will play a key role in developing a new center of excellence in the Business Technology Team. The Store Support Center has been created to manage the day-to-day relationships with our store-level technology partners, as well as serving as a resource for Owners and Stores. The team focus includes POS, Online Ordering, Mobile Ordering, Back Office and other solutions.

This is a new position, leading a newly organized team, and will focus on implementing best practices, establishing success metrics, creating new processes, and developing outstanding talent. Papa Murphy’s, the Business Technology Department and this specific team are all fast-paced and high-growth. We’re looking for a versatile, ambitious natural leader in search of their next big career opportunity.

Duties and Responsibilities

•Coaches and develops all members of the Store Solutions team, including indirect and direct reports. Creates and fosters a team environment that provides opportunities for their growth and development.

•Collaborate with IT project managers to plan and manage rollout and support of diverse technology initiatives, such as software deployments, hardware replacements, new technology product launches and/or test programs.

•Proactively collaborate with internal customers and business units to drive new information systems products or services and suggests changes to existing products or services to better aid the end user.

•Manage Business Technology (Store Solutions) vendor partner relationships to ensure timeliness and excellence in delivery of products and services.

•Manage a team of Support Specialists that work through an outside partners to provide support to Stores and Owners. 

Desired Skills and Experience

Required Qualifications

Education: Bachelor’s degree; preferred in the fields of business management, computer science, information systems or related field of study.


• 4+ years’ experience in in a retail or restaurant environment.

•2+ years’ experience in Business Technology, specifically retail POS and Back Office technology architecture and its interface with other retail technologies strongly preferred.

•2+ years’ experience leading and developing teams.

Knowledge, Skills, and Abilities:

•Exhibit an ability to think and plan strategically.

•Must have a strong sense of initiative.

•Must be able to manage multiple projects and deadlines simultaneously.

•Must exhibit a strong service mentality.

•Strong ability to coach and develop others to their maximum potential, growing and challenging others with assignments and opportunities.

•Exceptional planning and organization skills.

•Strong interpersonal and communication skills, including written, verbal and active listening skills.

•Knowledge and ability to apply process improvement principles.

•Ability to identify, measure and manage leading indicators that drive lagging metrics.

•Analytical ability to spot, review and act on trends in performance data.

•Must be confident in a variety of settings and comfortable communicating in all levels of the organization.

•20% travel by air and ground, based on need.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. To apply, please send a cover letter and resume to